Frequently Asked Questions (FAQ)

Do you test on animals?

Animals are family.  They are meant to be loved and cuddled- never tested on.

Do you support start-up beauty brands?

Yes, we work with brands of all sizes.

Do you have customer service?

Of course! Our friendly and knowledgeable team is available to answer your questions 24/7/365.

Can you help me start my own brand?

Yes! Although we focus on formulating and manufacturing products, we also work very closely with many different businesses to help our clients. We have a a number of very reasonable business we can refer you to.

Will you use my formula for anyone else?

You can be rest assured that we will never use your formula on anyone else. Many labs tend to send formulas out as “stock” formulas to other clients, but we will never do that. It’s unfair to you and everyone else to have to invest all this time just to find out that their formula is being used by someone else.

Will you ever share our ideas with anyone else?

Never! We sign NDA’s with all of our clients and our discussions will never leave the room. We keep everything entirely confidential, and unless you choose to share with others that we are working with you, no one will ever know you were here.

I formulate my own products and need to scale up, can you manufacture for us?

Yes we can. We work with many brands that self-formulated their products and have recently grown so much they needed to pass the work to a manufacturer. We gladly took over manufacturing with them, and provided very competitive pricing.

Can you help fulfill subscription boxes?

Yes we can. In fact, many of our clients have been contacted by subscription boxes, and we are working very closely with them to provide very competitive pricing. We can definitely fulfill your order- no matter the size.